Carrier Portal Quick Reference Guide 

Get the most out of you underwriting portal with the following information


Logging In

To login to your account go to the ATG Risk Website and select Login or use the Login Page at the following URL:



Creating a Data Request

To request information about a fleet or individual vehicle create a new data request by uploading either a VIN or list VINs associated with the account (preferred), or the name of the telematics service provider (TSP). 

The VIN request should be a complete schedule of all vehicles in the fleet; the request does not need to only include those with a service provider, the system will identify only those that have telematics AND have agreed to share data. If a fleet does not have telematics it may have provided mileage data to other sources and agreed to share this data, this information will be available. 


Step 1: Select desired data request as shown above. Submitting a data request – select desired report. See report descriptions in the next chapter for a description of each report. Also, assign a reference number to the data request (policy number or account ID is recommended).


Step 2: Select the period you would like data for in your selected report type. The available options are;

  1. Monthly - Select this if you want the data in your request for one specific, historic month.
  2. Quarterly - This can be used if you wish to get data for a particular quarter. (taking January as year beginning of the year)
  3. Annual  - This will request data for one calendar year of your choice

After selecting the period for which you want the data. Just select the exact month, quarter or year you want data for. The exact period for your request will always be displayed in the "From" & "To" boxes. Shown below


Step 3: Add Company name, or select from existing list of client accounts, known fields will pre-fill and the remaining fields with a star (*) need to be completed. For known accounts (existing or known clients), with a data sharing authorization on file with the clearinghouse will auto-populate the entire screen and call a full VIN list. 


Step 4: Uploading a VIN list is done through the fields shown in Figure 9. Under Upload File click on Choose File and upload a CSV file with the desired VINs. The system will automatically check the validity of the uploaded VINs and keep only valid VINs. VINs can be manually entered in the VIN edit box highlighted in blue in Figure 10: Submit the uploaded VIN list. Manually edit or append additional VINs to those uploaded to the VIN edit box as desired prior to clicking Submit. The list of VINs can be manually edited. On the VINs shown in the VIN edit box on this page are included in reports created from this submission. For a full list of vehicles on an account, or to edit or remove VINs from the displayed account proceed to the Company Lookup AFTER completing this submission by clicking Submit or Save. Clicking Cancel will cause all information entered to be lost and the data request reset. 


After a data request has been submitted, processing will take up to 48 hours. When the report has processed it will be marked as Complete in the Request Status column shown in Figure 11: Reviewing a data report. 


Reviewing Data Results

The data results are retrieved as a report (click on icon shown below) and read the report via the portal, or downloaded in a wide variety of file types for review, processing or retention in the underwriting file. 


All reports can be downloaded and saved to the underwriting file in the following formats (PDF, XLS, RTF, MHT, HTML, TXT or CSV). 

Request Options

My Active Requests – a list of an underwriters open data requests.

All My Requests – all underwriting data requests for an individual underwriter, draft, pending and completed.

All Requests – All data requests for each subscription account, including date completed. The user can filter the name to view all requests completed for another underwriter. 

My Active Requests

When an active request is no longer needed it can be removed from My Active Requests list and will only appear in the list of All My Requests by clicking on the Active "✓" (the box will appear as unchecked until the screen is updated.)

As each policy application is either bound, declined or otherwise closed, the Active request associated with that policy should be unchecked. This action will remove the report from My Active Requests and provide a short list of only those renewals for which the underwriter has an option action required. If an application is declined after the Data Request has been submitted the Status will continue to show as Processing until Complete even if it is moved off the My Active Request list. The reason for the processing to continue on an inactive data request because once initiated a data purchase cannot reversed with the TSP. For this reason the processing will continue till complete. 


Data Request Types

There are three types of Data Request available:

  • Telematics Report
  • Distance Report
  • Data Dump to FTP



Does the FAIR Score decrease as the miles driven increase?

Mileage is the strongest variable in the FAIR Score however it does not exclusively control the outcome of the FAIR Score increase or decrease.  Driving the same distance from midnight to 2am in some classes of vehicles will have significantly lower FAIR Scores than others operating from noon to 2pm. There are two reasons for this (1) a peer-to-peer comparison (comparing two identical vehicles in the same class of service) provides a time component that becomes much more severe at certain times of the day, (2) the second reason is that the number of speeders on the road (and general congestion) is lower during the middle of the day resulting in lower severity crashes overall.


What is Route Safety IQ?

Route Safety IQ is a mobile application designed for the policy holder interested in actively managing their FAIR Score. The Route Safety IQ map shows low, medium and high risk roads. The high risk roads are color coded black. These roads are >300% more dangerous than the light gray roads. It's important to note that dangerous roads for your fleet may not be classified as the most dangerous roads for another company’s fleet, provided the vehicle weights are different.



How do I load a vehicle photo?

Vehicle photos are loaded to the portal from photographs taken and VINs loaded. Submitting the pictures taken in Route Safety IQ (the application) causes the pictures to be loaded to the Business Portal.